For industry observers, Yahoo’s rise to the top spot was unexpected

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(Continued) The RFS Newsletter, Aug. 18, 2007. Page 2
On average, Google had topped the University of Michigan’s ranking since it was first included in the survey more than five years ago. For most industry observers, Yahoo’s rise to the top spot was unexpected, since it comes at a time when many on Wall Street wonder what’s next for the company's future.

Yahoo's new CEO and original co-founder Jerry Yang has said he’s looking to unveil a new strategy for the company in the coming months, and investors have avoided the stock after Yahoo’s latest disappointing earnings results. On average, Yahoo’s overall customer satisfaction score rose almost 4 percent from 2006, while Google’s rating fell close to 4 percent.

<<< Pr. page Next: MSN got a slight boost in its user satisfaction score >>>

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