SalesForce.com is open to working with a myriad of office applications

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(Continued) The RFS SEO Newsletter, Apr. 26, 2008. Page 2
Salesforce customers who are using its CRM (Customer Relations Management) applications will now be able to use various Google applications, Gmail, Google Calendar and GTalk. The move was brought about by the clamor of Salesforce’s customers through Idea Exchange (SalesForce's in-house forum) to integrate Google Apps with Saleforce’s CRM.

Previously, Salesforce had ties with Microsoft Office and Outlook desktop applications but this is the first time that the company is embarking on a wider Web-based applications such as Google Apps. SalesForce.com is open to working with a myriad of office applications. What made this possible is that Salesforce and Google both deliver native Web applications. "Salesforce is planning to enter into a similar deal with Microsoft Office," said Kraig Swensrud, vice-president of Applications at SalesForce.com.

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